Moon 46 open closed

YOUR QUESTIONS ANSWERED

 

 

Who could have predicted times like these?

 

To ensure that you can continue to enjoy a fantastic stay here at our dream hotel, we have made preparations for the current situation and taken various precautions.

In the following section, we provide answers to the questions that you will undoubtedly have.

 

Please help us to implement the measures in our hotel in order to protect the health and well-being of our guests and staff.

 

#stayhealthy

WHICH GENERAL GUIDELINES MUST BE COMPLIED WITH AT THE PIERDREI HOTEL?

  1. Be considerate towards others.
  2. Keep your distance (1.5 metres).
  3. Please wear a face mask in the public areas of our hotel.
  4. Wash your hands frequently and regularly for at least 20 seconds.
  5. Cough or sneeze into the crook of your arm.
  6. Avoid touching your face.
  7. Pay attention to yourself - if you do not feel well, please visit us at a later date. We’ll look forward to it!

WHAT CAN I EXPECT WHEN CHECKING IN?

  1. You should enter the hotel one at a time (please pay attention to the signage at the hotel).
  2. Please use the hand sanitisers which are available in the lobby after entering.
  3. Please maintain a distance of 1.5m from our staff.
  4. A hotel staff member will complete the registration form, which will be checked by the guest. E-mail addresses and telephone numbers must be recorded.
  5. At the time of check-in, you confirm in writing that you have not been to any Corona hotspot or risk area within the past 14 days.
  6. Key cards will be freshly disinfected before being given to you.

WHICH RULES WILL APPLY DURING MY STAY?

  1. Ensure that you maintain the required minimum distance of 1.5m. This applies everywhere - here at the hotel, particularly in the public areas, but also outdoors.
  2. Good to know: our public areas are regularly disinfected.
  3. You can also sanitise your hands in the lobby during your stay.
  4. We ask that hotel guests use the stairs where possible. Only guests staying in the same room are permitted to use the lift at the same time.
  5. If you fall ill during your stay with us, we would ask that you leave and we will happily welcome you back another time.

CAN I HAVE BREAKFAST AT THE PIERDREI?

The answer is YES!

We offer you again our varied breakfast buffet at EUR 19,00 per Person.

Mon - Fri: 6.30am - 11.30am, Sat & Sun: 7am - 12pm.

At the time of booking or check-in a breakfast time must be booked to ensure a smooth process.

We give everything to avoid waiting times. We ask for your understanding if there are waiting times. Due to the current situation, hygiene standards must still be observed.

 

WHAT ABOUT THE ROOMS?

  1. Our housekeeping and maintenance staff carry out their work wearing face masks and disposable gloves.
  2. Unfortunately, we are unable to offer loan items such as irons or kettles at the current time. We are also unable to loan or issue charging cables or toothbrushes at reception.

WHAT IS IMPORTANT WHEN CHECKING OUT?

  1. Contactless card payments are our preferred method of payment.
  2. We would prefer to send you the invoice by e-mail to avoid points of contact.
  3. Please maintain a distance from our staff.

CAN I VISIT THE KITCHENS RESTAURANT, THE BAR OR MOON 46?

YES! We look forward to your visit at our KiTCHENS Restaurant, the Three Fingers Bar and MOON 46.

Please note the following:
Current information & opening hours for lunch and dinner:

Lunch at the Three Fingers Bar: Daily from 12.00 noon - 3 pm

Dinner at KiTCHENS Restaurant: Tuesday to Saturday from 6 pm - 10.30 pm

A table reservation in the KiTCHENS Restaurant is required.

Your data (name, e-mail and telephone number) will be obligatorily recorded by our staff when you visit the restaurant.

The tables in our restaurant are placed with the prescribed minimum distance.

A disinfectant dispenser is available.

A hygiene concept is available.

Contactless card payment is preferred or, in the case of house guests, booking on the total bill and payment at checkout.

WHAT ABOUT DREICYCLE, THE SHOP, THE RACKER ROOM AND THE HAFENBÜHNE?

  1. Bicycles are still available at DREICYCLE. These are disinfected before and after every use by a member of staff. Unfortunately, helmets are not currently available for hire.
  2. We regret that self-service is no longer available in the shop in the lobby. The staff at reception will be happy to assist you.
  3. The RACKER ROOM must unfortunately remain closed.
  4. In addition, it is currently not possible for events to take place at the HAFENBÜHNE.

AM I ALLOWED TO CHECK-IN IF I COME FROM A CORONA HOTSPOT?

No, unfortunately not.

From 1st July 2020, the city of Hamburg will not allow hotels to welcome visitors from German corona hotspots. Therefore, guests must confirm in writing at check-in that they have not stayed in an affected area in the past 14 days where the number of new corona virus infections per 100,000 inhabitants in the past

7 days is higher than 50.

Information in regards of COVID-19 (coronavirus) can be found HERE. HERE you can see which German cities and districts are classified as corona hotspots. Risk areas from foreign countries can be seen HERE.

Excluded from this ban are people from risk areas who present a negative corona test at check-in, which is not older than 48 hours. Those concerned who have already booked a stay with us can postpone it to a later period, subject to availability, during which the restrictions no longer apply.

In case you've booked through a third party provider, please make a change in the same way.

DO YOU HAVE ANY MORE QUESTIONS?

Please send us an e-mail at info@pierdrei-hotel.de.