Accessibility Statement

The PIERDREI Hotel Hamburg, operated by ABH Besucherhaus GmbH, is committed to making its website accessible in accordance with applicable legal regulations on digital accessibility. This accessibility statement applies to the website https://www.pierdrei-hotel.de.

Our goal is to provide all users – regardless of their individual impairments or technical capabilities – with access to our content that is as barrier-free as possible.

We are guided in particular by the following legal and normative frameworks:

• German Disability Equality Act (BGG)

• Regulation on Accessible Information Technology (BITV 2.0)

• Web Content Accessibility Guidelines (WCAG) 2.1 / 2.2 – Conformance Level AA

• European Standard EN 301 549

These guidelines serve as the benchmark for designing accessible digital services, including in the private sector.

Status of Compatibility with the Requirements

The website is currently partially compliant with the requirements of the above-mentioned regulations. Some barriers remain, particularly in the following areas:

• Keyboard navigation is limited in certain menus

• PDF documents are not yet fully accessible

• Text alternatives for images (e.g., "alt texts" for screen readers) are missing or incomplete

• Structured code: Logical structure through proper use of HTML headings

• Subtitles and transcripts for videos and audio files

We are continuously working to identify and eliminate these barriers.

Accessibility of Products and Services

In addition to the website, we strive to ensure the highest possible level of accessibility in our services and products. This includes in particular:

• Online Booking System: Our booking system is accessible via the website and is generally usable with common assistive technologies. We continuously optimize the user interface to improve usability for screen reader and keyboard navigation.

• Chatbot System: Our chatbot is currently being redesigned in accordance with accessibility guidelines and regulations.

• Room Booking: Accessible rooms are available for guests with physical impairments. These can be booked via the website or by phone. These rooms include features such as step-free access, grab rails in bathrooms, and generous space for movement.

• Events: When planning and hosting events at the PIERDREI Hotel, we ensure that event spaces are accessible.

• Reception & Services: Our staff is trained to assist guests with special needs. The reception area is barrier-free, and personal assistance is available on request.

Creation of this Statement

This statement was created on June 28, 2025, based on a self-assessment. An independent audit is planned at a later date.

Feedback

If you encounter any barriers on our website or have suggestions for improving digital accessibility, we welcome your feedback.

Contact:
Phone: +49 40 558 2293 0
Email: info@pierdrei-hotel.de

Address:
PIERDREI Hotel Hamburg
Am Sandtorkai 46
20457 Hamburg

Responsible Market Surveillance Authority:
Market Surveillance Office at the
Eich- und Beschusswesen Niedersachsen (EWN)
Phone: +49 (0)531 592-8031
Email: kontakt@ewn.niedersachsen.de
Website: https://www.ewn.niedersachsen.de