Moon 46 open closed

I planned a stay at PIERDREI but now the hotel has been closed. What do I have to do?

 

All guests arriving until 30th November 2020 will be contacted by our team because we are unfortunately unable to maintain existing bookings due to the closure of our hotel.

Bookings from 1st December onwards remain valid. We will inform all affected guests should the period of hotel closure change.

Would you like to modify your booking?

 

Are you travellling on business and still planning to come to Hamburg in November?

Our colleagues will be happy to welcome you at the Gastwerk Hotel Hamburg or at The George Hotel Hamburg. Please contact reservations@pierdrei-hotel.de and we will take care of your rebooking.

 

Would you like to join us at PIERDREI at a later date?

In case you've made your booking directly via our homepage, you are welcome to modify it: https://onepagebooking.com/pierdrei/modify-booking. For a modification of the Miniatur Wunderland Package, please contact us via e-mail reservations@pierdrei-hotel.de.

 

Plans changed and there's no need to come to Hamburg any longer?

For a stay booked via our website and already paid for in advance, we would like to send you a voucher so that we can still welcome you personally in the future. Alternatively, we will refund any payments already made.

 

Your booking has been made via a third party?

Please make a change in the same way.

 

If you have any questions or need help, please contact our team via  reservations@pierdrei-hotel.de.

How do I reach you in the meantime?

 

For general questions you can reach us via e-mail info@pierdrei-hotel.de, for questions regarding reservations via reservations@pierdrei-hotel.de.
We kindly ask for your understanding in case of a delay in our replies due to the fact that we are in the hotel for a limited time.

What if the PIERDREI Hotel opens at another point in time?

 

We will inform you as soon as the period of our hotel closure changes.

Please feel free to follow us on Instagram & Facebook.

We haven't answered your question yet?

 

Please send us an e-mail to info@pierdrei-hotel.de.